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We are currently moving to a new larger space. We have a new return address Laraines 300 Thornburg Dr SE Unit D Conover, NC 28613 new phone number after Wed. July 27th 2016 is 828-469-6433 We can not be reached by phone between July 22 and July 27th. We are Not shipping between July 22nd and the 27th. you may still email us or use the contact form at the top of the website to contact us. Thank you for shopping at Laraine's. *On International orders we charge the exact cost of shipping. International orders will be contacted with shipping options and costs for their approval before we ship. Our shopping cart is secure and hosted by Yahoo.com. We have a 30 day return policy on merchandise. ( except clearance sale items marked Final sale, such as Miraclesuits, Delta Burke, & other items clearly marked Final sale. Which may not be returned or exchanged.)
Most orders ship the same or next business day from North Carolina.
You may place your orders online 24 hrs a day. Thank you for shopping with us. Laraine is proud of the fact that her small business Laraine's has been in business for over 33 years.
Shop online 24 hours.
For Email Marketing you can trust
Phone Number - new number after July 27th is 828-469-6433. open Mon through Fri 9 -5 EST at the least. We are often open later in the evening.
Fax Number - 704-943-5194 24 hours
Customer service Email use the contact form at the top of the website. Emails are answered 7 days a week.
Order changes - Use the contact form at the top of this page..
Laraine's has been in business over 33 years. it opened unofficially since Sept 30 1982. And officially the next day. The website Laraines.com has been a part of Yahoo shopping since June 2000.
Placing Order Options - Shop online 24 hours.
or call us at open Mon through Fri 9-5 EST at the least. If you do not reach us please leave your name and phone number and we wil call you back.
you may also fax us an order to - 704-943-5194 24 hours
Tax Information - Sales tax is charged on orders shipped inside NC only.
Payment Methods Available - Discover, MC, Visa, Amex, and Paypal & with approval Paypal credit.,
Problems with Your Order - contact us immediately by using the contact us at the top of the website or by replying to the shipping notice, you may also call us at 704-658-0758 and we will handle your problem quickly. If an item arrived broken do not ship it back we will send you a replacement and a label to send the broken item back to us. Make your broken or damaged request within 5 days of getting the item please so we can contact our delivery service.
Shipping Methods Available - All orders ship from our Warehouse in North Carolina. The East coast and most of the midwest is 2 business day delivery after shipping. The Midwest, and Tx are 3-4 days business days and the west coast is 4-5 business days from ship date.
Expedited Shipping- goes out Monday thru Friday the day you order if we get the order by one EST. 3 day, 2nd day and overnight shipping occasionally is held up by bad weather. if this happens we apologize but we can not refund the cost as we have already paid it to Fedex or Ups. Fedex And Ups do not refund shipping if the delay is because weather or anything else they do not have control over. They will refund the charge if the delay is caused by them. Heavy and oversized items may not be be available for Express shipping or may cost more then the standard amount our computer charges. if this is the case we will contact you.
3 day shipping You will be charged $20. the items are heavy and cost more then that- we will contact you about cost.
2nd day starts at $25 and goes up by amount and location. If the item or items are very heavy you may be contacted with additional charges and shipping options.
overnight starts at $35.00
2nd day or overnight on heavy orders may be more then the computer estimates. If it is we will contact you before shipping for your approval. If it is less we will credit you. After you enter your address and choose your shipping hit apply and the cart will give you your shipping costs.
Alaska, Hawaii, and Puerto Rico are shipped Priority mail only.
There may be a slight additional charge for Alaska or Hawaii.
International Customers - We ship through the Post office only. You will be contacted by email for shipping approval. Shipping will be added by us after you place the order and we have weighed it. We charge you only what the post office charges us. We ship Priority International mail or Express only.International orders will be shipped to the billing address of the credit card holder only. You may be charged customs on your end by your country. We are sorry but we have no control over that and we have no way of knowing how much the customs will be in advance. If there is a customs or duty fee there will need to be someone at the address to pay it when it is delivered or your country may require you go pick it up. If a package is refused or sent back to us because it could not be delivered we will not refund the shipping costs. Those costs are paid from us to the Post office and they do not refund us if it is not delivered. It is illegal for us to mismark the prices in a package or mark it as a gift so please do not ask.
Return/exchange Policy - We have a 30 day return policy on merchandise most of the year. ( except clearance sale items marked Final sale, such as Miraclesuits, Delta Burke, & other items clearly marked Final sale. These may not be returned or exchanged.) Holiday items must be shipped back within 30 days or before Christmas or Halloween ( depending on the holiday) whichever is earlier. We do not accept returns of holiday items after Christmas. Credits will be done for the cost of the merchandise only. We do not refund shipping in either direction. We credit the credit card you charged with or your paypal account depending on how you paid. Clothing/swimwear must have all tags and liners. Clothing/swimwear may not be returned if it has been worn, smells of cologne, is snagged, or is covered in powder. Please try on clothing and swimwear carefully as it will only be accepted for return if it is returned in the same condition it is sent to you in. Any gift item(s) that comes in special boxes or packing must be returned in this same package.
If an item is broken or damaged on the one to you please contact us within 3-5 days. Do not ship back damaged merchandise until we have spoken to you by email or phone.
Process - fill out the return form or include the original packing slip. Be sure your name and phone number are legible and included inside the package in case we have questions.
Ship your return to
Laraines.com 300 Thornburg Dr SE Unit D Conover, NC 28613 Returns after 30 days or of Final sale items are not accepted. Occasionally exceptions will be made for a short period after the 30 days but they must be approved in advance by Noreen
Shipping - you may ship your order back to us any way you prefer. We are not responsible for lost or damaged merchandise on returns so please pack all items carefully and insure your return.
Terms- We are part of Yahoo shopping and the shopping cart is secured by Yahoo. You may shop online with us safely. We do not share, sell, or loan out any addresses, emails,or phone numbers of our customers.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use Anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.